Figures in our website are quoted for indication purpose only and subject to variation. Please contact our nearest branch for our services requirements and more information.
✖  Close
ACLEDA Bank Lao Ltd.

 »  Bank Profile  »  Environmental & Social Sustainability Report

Environmental & Social Sustainability Report

Environmental and social sustainability mission statement

ACLEDA Bank is committed to achieving strong, sustainable financial returns while respecting the environment and community within which we live. We subscribe to the concept of triple bottom line ('people, planet, profit') reporting and are constantly developing indicators for measuring and reporting on our performance and impacts on the society and the environment and to implement a reporting structure based on the guidelines of the Global Reporting Initiative.

The key elements of ACLEDA Bank's ESS mission are:

  1. To provide a framework of guidelines within which ACLEDA Bank can operate in a sustainable manner so that our impact on the environment, society and the community in which we operate is managed in a responsible way.
  2. To continue to introduce energy efficient systems into our buildings and to manage sensibly our energy usage wherever we operate.
  3. To honor the society in which we live and actively work to promote an inclusive culture, embracing not just shareholders and staff, customers, and business partners but respect for the individual within our community.
  4. To recognize that supporting the community is not just morally sound but good business as well - our 'good health' and prosperity are naturally interdependent.


ACLEDA Bank fully subscribes to international conventions which prohibit the provision of credit to, or otherwise support any activities which might harm the environment, be morally repugnant or jeopardize human rights. In particular the bank has in place policies which forbid involvement with exploitative forms of forced or child labor, trade in weapons and munitions, gambling, casinos, brothels, regulated wildlife or wildlife products and production or trade in radioactive materials or significant volumes of hazardous chemicals.

Environmental Performance Indicators

In order to establish baselines for the measurement of our efforts to reduce our environmental impact, we have introduced a tracking system for resource usage. The results are given under their respective headings below and will be used to benchmark our future performance.

Paper usage

In 2017, paper usage decreased by 5,77% per co-worker compared to 2016 due to saving and reducing paper usage by printing with double-sided documents. We also strengthened the use of electronic data storage and the sending of information by E-mail and our Internet. Waste paper decreased by 0,33% due to a decrease in the use of training materials for new recruits. Additionally, expired, old or no longer in use documents were shredded and recycled.

  2017 2016 2015 2014 2013
Paper in kg/Full Time Equivalent (FTE) 12,25 13,00 13,91 15,74 59,14
Waste paper kg/FTE 3,03 3,04 3,16 2,83 2,73

Energy consumption

Electricity consumption per co-worker increased by 4,54% in 2017. Because the use of electronic equipment in all offices increased, as did the amount of equipment, we conducted new recruit training and refresher courses, for all departments. Gasoline consumption decreased by 2,45% and lubricant consumption decreased 16,51% per co-worker compared to 2016. However, diesel increased by 8,78% per co-worker compared to 2016. This was a function of our operational territory expanding and the increased distances between branches which need staff to service them.

Moreover, the overall growth of the Bank inevitably led to an increase in CO2 emissions in absolute terms.

  2017 2016 2015 2014 2013
Electricity in kWh/FTE 1.603,90 1.534,21 1.575,11 1.496,86 2.116,18
Gasoline in l/FTE 64,91 66,54 64,85 53,25 83,69
Diesel in l/FTE 43,01 39,54 40,38 36,77 43,53
Lubricant in l/FTE 0,91 1,09 0,97 1,12 1,75


Water consumption decreased by 22,38% in 2017 compared to 2016 because the Bank's management strictly monitors water usage by regularly checking and repairing all water equipment.

  2017 2016 2015 2014 2013
Water in m3/FTE 17,55 22,61 25,99 22,08 30,58

Business travel

In 2017, the total distance traveled by car increased by 18,94%. This was because vehicles were requested for use to support the Bank's work in the provinces. As management visited staff at all Branches and Service Units Motorcycle usage decreased 0,88% as the demand for motorcycles to support the work of the Bank's work declined and Bank staff preferred on occasion to visit customers by car.

  2017 2016 2015 2014 2013
Business travel
By vehicle in km/FTE 471,43 396,37 806,03 672,32 393,82
By motorcycle in km/FTE 2.949,71 2.975,94 2.882,33 2.089,48 3.326,45

Social Sustainability

ACLEDA Bank Lao Ltd.'s corporate culture is built on respect for the society in which we operate and an inclusive approach to our stakeholders embracing not just shareholders and staff, customers and business partners but the community at large. In addition to the environmental programs mentioned above the bank observes a policy of equality in all our dealings with the public in general and customers and staff alike. Above all, ACLEDA Bank Lao Ltd. has practiced from the very beginning 'zero tolerance' of corruption both internally and externally and transgressions are dealt with summarily.

The following are key principles in ACLEDA Bank Lao Ltd.'s Corporate Social Responsibility policy:


  • ACLEDA Bank Lao Ltd. is an 'equal opportunity' employer. Apart from those jobs which involve a higher physical risk (e.g. guards and messengers) appointment to all positions at every level is based entirely on merit regardless of gender or physical disability.
  • ACLEDA Bank Lao Ltd. aims to be the most progressive employer in Laos providing medical, pension and other benefits. It provides comprehensive training both for new recruits as well as experienced staff.
  • A high level committee under the chairmanship of the Chairman of the Board has been specifically tasked with the responsibility of setting and monitoring the Bank's moral and ethical standards and respect for human rights.
  • In consultation with its staff the Bank has drawn up social policies covering i) Code of Conduct, ii) Human Resources Management, iii) Health & Safety, iv) External Relations, v) Freedom of Association and the Right to Collective Bargaining. These are now published on Lotus Notes so that every member of the staff has free (and paperless) access to the most up-to-date versions.
  •   2017 2016 2015 2014 2013
    Number of staff 1.081 1.143 1.174 1.064 822
    Male 726 768 790 698 540
    Female 355 375 384 366 282
    Number of staff (FTE) 1.109 1.166 1.068 932 728
    Training and Education
    Training — career development and refresher programs 2.447 2.433 2,468 1,426 208
    Training of new recruits — induction program 7 7 12 12 10
    Open internship opportunity for both local and international students to complete their research paper as well as thesis 3 9 19 6 4


ACLEDA Bank Lao Ltd. recognises that playing our part as good citizens in the community in which we abide is vital to our mutual interests and prosperity. Major initiatives we are taking include:

  • Developing and offering appropriate products and services carefully selected and developed for the particular needs of Lao society.
  • Expanding outreach: opening up banking services to new communities in new locations by expanding our network in the provinces and extending banking services to mobilise savings. The roll-out of ATMs has enabled our customers to access their funds 24 hours a day/7 days a week.
FREE - On the App Store and Google Play
Site Map    Form Center    Financial Calculator    Security Tips    Legal Notice    Find us on Facebook
Online Visitors: 43    Today‚Äč Visitors: 567    Yesterday Visitors: 803