ACLEDA Bank Lao Ltd.

 »  Security Tips

Security Tips

Protect your personal information at all times:

  1. Please be aware that ACLEDA Bank Lao will not contact you to ask for your account number, PIN, password, web link or other personal information via e-mail or telephone. We will never ask you to conduct remittance in any form as well.
  2. Never reply to every E-mail/phone/SMS asking for your account number, password or PIN.
  3. If you receive a request for your personal information, or you suspect that you have inadvertently provided personal information to a questionable person, please kindly contact us.

Security tips when using ATM

  1. Protect your PIN and cover the ATM's keypad while you enter the PIN.
  2. If you enter an incorrect PIN three times consecutively, your card (issued by ACLEDA Bank) will be blocked.
  3. Check that other people in the queue are a reasonable distance away from you.
  4. Do not request an unknown person to perform ATM transactions for you.
  5. Never let a stranger assist you at the ATM except the appointed staff. Protect your ATM card and PIN.
  6. Be alert or suspicious of signs telling you to use a specific machine. The ATM may be fitted with a skimming device. Please contact us if there is anything suspicious or strange.
  7. Never force your card into the ATM's card slot.
  8. Count the withdrawal cash and put it in your wallet before leaving the ATM.

Security tips when using ACLEDA Card

  1. Do not keep the PIN together with your Card.
  2. Keep your card in a safe place.
  3. Change your PIN immediately when using your ACLEDA Card for the first time and destroy any documents containing PIN information.
  4. Memorize your PIN. Don't write it down or keep it in your wallet or purse.
  5. Do not send your PIN via email/SMS and never use the same PIN to access other services.
  6. If your card is lost or stolen or your PIN is disclosed or comes into the knowledge of a third person, you must immediately notify ACLEDA Bank Lao.
  7. Never reply to every E-mail/phone/SMS that asking for your account number, password or PIN.
  8. Keep your PIN secret. Never reveal it to anyone, even someone who claims to be calling from your bank.
  9. Report to ACLEDA Bank Lao if there is anything suspicious or strange.

Security tips when using POS terminal

  1. Do not allow the cashier or anyone else to enter your PIN for you.
  2. Watch the merchant when he/she is swiping your card and make sure your card does not leave your sight.
  3. Block the view of others and cover the POS keypad while you enter the PIN.
  4. Be sure the transaction is completed and verify your payment with POS receipt before leaving.
  5. Never make payment with a suspicious or strange POS terminal.

Headquarters

#372, Corner of Dongpalane and Dongpina Road,
Unit 21, Phonesavanh Neua Village, Sisattanak District,
Vientiane Capital, Lao PDR. P.O. Box: 1555

Tel: +85­6 (0)21 264 994 / 264 998
Fax: +85­6 (0)21 264 995 / 219 228
E-mail: acledabank@acledabank.com.la
Website: www.acledabank.com.la
SWIFT Code: ACLBLALA

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